The USB bus shares bandwidth between all USB devices connected to the systems, including the actiDisk RDX External
docking station. The use of cameras, fl ash memory devices, etc. on the USB bus may decrease performance of the device.
Remove extra devices if they are not necessary.
If running Windows 2000 see section „Slow Performance with actiDisk RDX External and Windows 2000“
for additional information.
Linux Users
Systems running Linux may see reduced performance when doing backups on actiDisk RDX cartridges confi gured for
FAT32. For best performance, confi gure the fi le system on the actiDisk RDX cartridges for ext2 or ext3.
See section „actiDisk RDX Cartridge File System Considerations“ in the appendix.
5.8 Write Error
If the backup application reports a write error, follow these steps:
1 Verify that the write protect switch on the cartridge is set to the “unlock” position.
2 Check the cartridge indicator on the front of the cartridge. If this indicator is amber, the cartridge is not working
properly. This may be due to severe damage to the cartridge. Run the actiDisk RDX utility software to obtain more
information about the failure.
3 Replace the cartridge if the error persists.
5.9 Firmware Download Fails with Windows Server 2003
If the fi rmware download fails with error invalid parameter and you are using Windows Server 2003, check to
ensure you have at least Service Pack 1 installed.
5.10 Windows 2000 Cannot Eject Cartridge
When attempting to eject a cartridge while connected to the Windows 2000 operating system, ensure that any open
Windows Explorer windows are not selecting the removable device. Windows 2000 will not allow the cartridge to be
ejected when the removable drive is selected. When using the eject button, the button will fl ash amber and the cartridge
will not eject. When using the right-click eject function of windows explorer, an error message will be displayed indicating
that the drive is in use.
Close all open Windows Explorer windows and try again.
5.11 Slow Performance with actiDisk RDX External Docking Station and Windows 2000
USB 2.0 Drivers are not installed for any USB 2.0 controllers by default with a Windows 2000 installation. The device will
operate at a slower USB 1.1 speed until the USB 2.0 drivers are installed. To install the USB 2.0 drivers, follow the steps
below:
1 Right click on the My Computer icon and select Manage
2 Select Device Manager
3 Right click on the Universal Serial Bus Controller listed in the “other devices” section
4 Select Properties
5 Select Update Driver and follow the instructions to update USB 2.0 drivers.
5.12 System Will Not Complete Boot Process with actiDisk RDX External Docking Station
Some versions of BIOS do not handle large USB removable media correctly. If your system will not complete the boot
process with the actiDisk RDX External device attached, follow the steps below:
1 Make sure you are using the latest BIOS for your system.
2 Disable USB boot in the BIOS and retry.
3 Attempt to eject the cartridge and retry boot, or boot with the actiDisk RDX device disconnected.
4 If using a FAT32 formatted cartridge, reformatting to another fi le system may fi x the problem.
Page 15
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